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     Purchasing goods from a Retailer Refunds, Exchanges & ReturnsSally bought a cashmere sweater for her mother's birthday gift, but it did not fit. When she returned it to the store for a refund they refused to give her money back. In Saskatchewan, with few exceptions, if you purchase goods such as shoes or a sweater from a retailer, you do not have the right to return them for a refund. The sales transaction is a legal, binding agreement and cannot be broken. The item cannot be returned simply because you have changed your mind. The store must decide if it will provide consumers with a cash refund, exchange of goods or credit slip. This is usually outlined in a store policy. Store policies vary so you should ask before you buy. It is a good idea to ask the clerk to write the store policy on the bill and have it dated and signed. Some sellers will allow refunds but may charge a restocking fee. This is a fee for putting the article back on the shelf.
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