Making a Complaint
How to Complain Effectively
When I encounter unsatisfactory services or products, I just chalk it up as a learning experience. Why should I complain?
Legitimate complaints help everybody in the marketplace. Complaints help prevent unnecessary regulation and inferior goods in the marketplace. They also alert businesses to product quality, service and distribution problems.
How long after the incident should I issue my complaint?
The sooner, the better! There are legal time limits, depending on the situation, so act quickly.
Who should I direct my complaint to?
Always go to the seller first. All good businesses recognize a valid complaint as an opportunity rather than a bother. Be sure you are dealing with someone who has the authority to rectify the problem.
How can I complain effectively?
It is important to clearly identify the problem. You need to explain why you are dissatisfied and what you would like done to correct the problem.
Make sure you have proof of payment or proof of dealings with the business. Make copies of receipts, canceled cheques, guarantees and any other correspondence between yourself and the business. Never give away the original copy.
The best approach is to be polite but firm. Do not lose your temper or your sense of humor. Be persistent. Do not give up until you feel you have received a satisfactory response.
It is important that you be reasonable and fair. You should determine the business's refund policy before making any purchases and ensure that you have properly complied with the terms and warranties. You have no legal right for a refund unless the goods are defective.
What should I do if the seller refuses to recognize my complaint?
When dealing with the seller fails, you may want to take your complaint to the next level. If you are complaining about product quality, the next step is to complain to the manufacturer. If the business belongs to a professional organization or association, the association may be willing to assist you with your problem. Otherwise, you may have to consider utilizing legal action to resolve your concerns or contact one of the following organizations for assistance.
Before you complain, ask yourself the following questions. They will help you decide if your complaint is valid.
You have a valid complaint if you answered: