How to File a Complaint with the Consumer Protection Division

The first step is to try to resolve the complaint with the business directly. If this fails, talk with one of the staff at the Consumer Protection Division toll free at 1-877-880-5550 or, in Regina at 306-787-5550. If the staff recommends that you file a formal complaint, you may use the printable form below.

Please ensure that the entire form is completed and that you include with the form all supporting documentation. You may forward your complaint by fax to 306-787-9779 or mail to:

Consumer Protection Division
Suite 500, 1919 Saskatchewan Dr.
Regina, SK S4P 4H2
e-mail: consumerprotection@gov.sk.ca
Email inquiries will be responded to via email. If the sender does not wish a reply in this fashion, please indicate such in your message.

This information is being collected for the purpose of a possible complaint investigation in accordance with the statutes administered by the Consumer Protection Division. While these are exceptions as a general rule, complaints should pertain to transactions involving individual persons as consumers and not business to business transactions.

• The Consumer Protection Act, Part 2 (unfair business practices), Part 3 (products and warranties) and/or Part 4 (unsolicited goods and internet transactions), future performance contracts, travel club contracts, remote contracts, and prepaid purchase card contracts
• The Auctioneers Act
• The Cemeteries Act
• The Charitable Fund-raising Business Act
• The Collection Agents Act
• The Cost of Credit Disclosure Act
• The Credit Reporting Act
• The Direct Sellers Act
• The Film and Video Classification Act
• The Motor Dealers Act
• The Sale of Goods Act 

When necessary, the information provided may be disclosed to law enforcement agencies or in connection with legal proceedings.