Government of Saskatchewan
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Tuesday, October 21, 2014
Saskatchewan Justice

Financial and Consumer Affairs Authority of Saskatchewan (FCAA)
Suite 500, 1919 Saskatchewan Dr.
Regina, SK S4P 4H2
Phone: (306) 787-5550 or
1-877-880-5550 (Toll Free)
Fax: (306) 787-9779


Financial and Consumer Affairs Authority of Saskatchewan (FCAA) promotes confidence in Saskatchewan’s marketplace by regulating in an effective, efficient and balanced manner.  FCAA is the amalgamation of four organizations.  In 2003, the Saskatchewan Securities Commission, the Financial Institutions Section of the Consumer Protection Branch and the Pensions Branch of Justice formed Saskatchewan Financial Services Commission (SFSC).  In 2011, SFSC expanded its regulatory responsibility by welcoming the Consumer Protection Branch of the Ministry of Justice as a division of SFSC.  In the 2012-13 Budget, the government announced that SFSC will continue as a Treasury Board Crown corporation to be named the Financial and Consumer Affairs Authority of Saskatchewan effective October 1, 2012.  The Consumer Protection Branch became the Consumer Protection Division within the FCAA.

The Consumer Protection Division issues, approves and administers licenses in specific sectors,  investigates consumer complaints, answers consumer inquiries, provides advice and direction to the public on how to resolve their complaint, educates consumers and businesses on their rights and responsibilities, and conducts compliance audits of licensees.

The Consumer Protection Division of the Financial and Consumer Affairs Authority (FCAA) wants you to consider the following consumer tips.  These include: return policies; warranties; gift cards; direct sales; and online purchases.

The Ticket Sales Act comes into force on June 1, 2011. Its primary objective is to prevent ticket resellers from acquiring tickets to major sporting and entertainment events before they go on sale to the general public, and to permit "local" residents to have the first opportunity to purchase event tickets.

Effective November 10, 2008, all gift cards, bought or sold in Saskatchewan no longer have an expiry date.

As an exception, expiry dates will be allowed for gift cards and gift certificates that have been donated for charitable purposes or given out for free as a promotion and the consumer or recipient has provided nothing of value in exchange for the card.

The Consumer Protection Division of the Financial and Consumer Affairs Authority provides information to consumers on how to protect themselves within the marketplace. Click here to learn more about your rights and responsibilities as a consumer and to access important information about how to make wise buying decisions, how to identify frauds and scams, and how to make a complaint.

The Consumer Protection Division provides information to businesses about licensing motor dealers, direct sellers, collection agents, charitable fundraising businesses, credit reporting agencies, commercial cemetaries, film and video retailers and exhibitors, and auctioneers.

Information on how to protect yourself, your personal information, financial investments, online purchases and auctions, travel and work at home schemes.

The Saskatchewan Film and Video Classification Board continues to carry out administrative duties and provide classification by documentation to repertory theatres.

These free information sessions are offered to all registered charities. They are an excellent opportunity for your treasurer, new board members, or volunteers to learn about your charity's legal obligations.

This page has information on how to complain effectively and other how-to's when making a formal complaint.


If you cannot locate the information you require on our website, please contact the Consumer Protection Division by email at: consumerprotection@gov.sk.ca

Email inquiries will be responded to via email. If the sender does not wish a reply in this fashion, please indicate such in your message.


FEATURES

Some related sites you may find useful
Games, quizzes and other fun stuff!
Consumer Tips
CAMVAP
Canadian Consumer Handbook
Funeral and Cremation Services Council of Saskatchewan
The Consumer Protection and Business Practices Act Consultation
Consumer Information
Info consommation

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