The Consumer Protection Division of the Financial and Consumer Affairs Authority reminds consumers to protect themselves from fraud, scams and disappointment when hiring a home renovation contractor of no fixed address.
Although there are many excellent home renovation contractors throughout the province, a few unethical contractors can cost consumers both financially and emotionally. Saskatchewan residents are therefore urged to protect themselves when they hire a transient contractor by considering the following:
- If you are approached at home by a contractor soliciting work, ask to see the contractor's direct sellers licence. Obtain the contractor's full business name and address, then contact the Consumer Protection Division to confirm that the licence is valid. Licensed contactors are also required to be bonded; this provides consumers with some financial recourse in the event that future problems arise.
- Do not be pressured into a quick agreement. Before making a decision, seek written quotes from at least two other suppliers detailing the work to be done and materials to be supplied. A reputable contractor will provide contact names, business address and telephone number, full details of the terms of the agreement in writing, and will include a breakdown of labour and material costs, as well as start and completion dates.
- Ask for references and contact the Better Business Bureau, toll-free at 1-888-352-7601 (in Saskatchewan only), to establish if there are unresolved complaints against the contractor.
- Be cautious of contractors who do not provide the requested information, offer unreasonable or very low prices, or deal only in cash.
For further information or consumer guidance, please contact the Consumer Protection Division toll free at 1-877-880-5550, in Regina at 787-5550, by email at firstname.lastname@example.org or visit our website at www.justice.gov.sk.ca/cpb.